troubleshooting Question

Best cleanup of iPad for viruses and rogue software

Avatar of Jason Johanknecht
Jason JohanknechtFlag for United States of America asked on
iOSiPadSoftwareRemote AccessiPhone
5 Comments1 Solution12 ViewsLast Modified:
Have an iPad that a client has brought in believes the devices has been compromised by a remote scammer.  He believed he was talking with Amazon customer support until they claimed to have over credited his account by $500 and required him to go to town and get $500 worth of Target gift cards.  Obviously this was a scam.  He googled the phone number for Amazon, and the person had an Indian accent.  That person was allowed to remote into the iPad mini, but cannot confirm if he was able to make changes or only view things.  He has closed the CC accounts (He gave them the full CC # and last 4 of his social security), and contacted Social Security administration (He is retired and collecting from SS).  But what we have never had to deal with is an IOS device used in a scam.  What apps or process should be used to clean and verify the tablet?
Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros