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It will depend on your setup. We tend to mainly have user support issues, but the farm is pretty stable. We use to have more issues before we switched to user profile disks.&nbsp;
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Pau Lo

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what were the common user support issues that were being reported that you had to deal with? e.g. connection issues, apps not running , apps not accessible during a host session etc.
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Overall performance/slow systems. &nbsp;Typically we have about 20 users per server, seems to keep the problem to a minimum.
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Is there much administration and ‘day to day’ work involved in administering a RD gateway system and RD session host farm? Or is it a relatively unproblematic area to support in general? I am looking into standard operating procedures documentation for all business critical systems whereby specialist teams or individuals support specific services (often in isolation), to ensure documentation and knowledge transfer for the basic aspects of support/’day to day’ tasks/recovery etc is accessible and can be used in training up other officers for cover/emergency situations, I am just trying to identify some useful examples of what standard tasks could be documented for RDG/RDSH farm. The lead has fairly useful design documentation, it is just whether the administrative procedures could also be captured.
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Is there much administration and ‘day to day’ work involved in administering a RD gateway system and RD session host farm? Or is it a relatively unproblematic area to support in general? I am looking into standard operating procedures documentation for all business critical systems whereby specialist teams or individuals support specific services (often in isolation), to ensure documentation and knowledge transfer for the basic aspects of support/’day to day’ tasks/recovery etc is accessible and can be used in training up other officers for cover/emergency situations, I am just trying to identify some useful examples of what standard tasks could be documented for RDG/RDSH farm. The lead has fairly useful design documentation, it is just whether the administrative procedures could also be captured.

RDG/RDSH farm admin documentation

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Remote Access

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Windows OS

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