Link to home
Start Free TrialLog in
Avatar of Andrew N. Kowtalo
Andrew N. Kowtalo

asked on

DID into 1 extension

A friend of mine is asking a question about DID's.   They want to know (I am assuming they are using SIP) if its possible for 2 DID's to go directly into 1 extension, and if its possible why would anyone want to do this?
Avatar of Ron Malmstead
Ron Malmstead
Flag of United States of America image

Yes it is possible, and quite common actually.  Depending on the voip platform they are using, the configuration process varies.

We do this in my office, where each agent gets calls to their extensions from a main number (Queue), and also their direct number.
Avatar of Andrew N. Kowtalo
Andrew N. Kowtalo

ASKER

@ron but why use 2 to the same extension?
ASKER CERTIFIED SOLUTION
Avatar of Ron Malmstead
Ron Malmstead
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial