We have worked very hard to make sure our serial port gadget is now visible connected and responding over the internet without the help of the third part software.
The final part which is now proving to be a problem is to select the correct COM port on the remote computer that are not directly connected to this gadget. When you want to select the correct COM port they are hidden unless you connect the gadget directly only then can you see it.
Is there a way to sort out this ? so that the COM port can be selected without necessarily attaching the serial port gadget, if this works then our challenge will be over.
See screen short
For your problem: What software do you actually use?