troubleshooting Question

Netmotion VPN software breaks connection with domain

Avatar of Jason Johanknecht
Jason JohanknechtFlag for United States of America asked on
SoftwareVPN* domain controllerWindows Server 2019
11 Comments1 Solution13 ViewsLast Modified:
Netmotion VPN software was updated last week Wed.  Since then any computer with that software installed cannot communicate with the domain controller and shares.  They can access the SQL database though.  Removing the software (NetMotion) fixes that problem.  However the Netmotion VPN is needed to access another remote server (Which I have no control over).  The IT for that server is not available to address this issue until tomorrow, but they will be calling NetMotion tech support as they don't have any idea as to why this would be.  Making things worse is the tech for the NetMotion VPN leaves for vacation tomorrow morning.  He is going to send me the installer software to install the latest version instead of allowing the update to install from old version.  I have nothing to do with the NetMotion VPN software and am not responsible for ever installing it before.  Looking for advice or a possible solution in case he cannot resolve quickly before his vacation starts.

ASKER CERTIFIED SOLUTION
Jason Johanknecht
IT Manager

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