troubleshooting Question

GoDaddy versus Microsoft and I am IN the middle and OUT $379.00 (the story of the SSL from hell)

Avatar of Bert2005
Bert2005Flag for United States of America asked on
Microsoft IIS Web Server* SSL Certificates* Server essentialsVPN
31 Comments2 Solutions41 ViewsLast Modified:
This started with a similar question of how to again use Access Anywhere after the SSL from GoDaddy that Microsoft uses expired. Since I had no account and did not own this certificate, I could not renew it. Microsoft worked on this for two days without fixing it; most of the time I had to explain Windows Essentials, Access Anywhere and the GoDaddy certificate.

Microsoft asked me to go to GoDaddy and try again to renew it. They said no, but suggested that I change my server domain name from rvphysician.remotewebaccess.com to remote.riverviewpediatrics.org since I had to use my domain name with a prefix. I did this. GoDaddy then verified that I owned riverviewpediatrics.org by going to the domain registrar that I bought it from.

GoDaddy then sold me an SSL certificate which would bind with the rvphysician.riverviewpediatrics.org. and gave me five files:
dkusref38fs8s.crt
md-m2_iis_intermediates.p7b
(those two had certificate icons next to them)
dkfuesah83plsl3dlj.pem
generated-csr.txt
generated-private-key.txt

The tech at GoDaddy who gave me those files stated that Microsoft would know how to use them to make a SSL certificate bind to the rvphysician.riverviewpediatrics.org.

But, when we (Microsoft and I) tried to use the Access Anywhere it wouldn't work as we did not have the a Personal Information Exchange file.

Therefore, Microsoft sent me back to GoDaddy asking if they could give us that file. GoDaddy informed me that there is no way to do that. He said the the Microsoft server must generate a private key using the generated-csr.

Microsoft is supposed to call at 10 am tomorrow morning, but I have no faith that they will know how to do that. When I Google it, it states to SSH to my account (good luck with that and what account). Then to enter certain things at the command line.

Like I said GoDaddy says one thing and Microsoft another; and I, a rather stupid person when it comes to SSL certificates and Access Anywhere am in the middle. We almost need Micrososft on the phone with GoDaddy.

I bought a domain name for $6.99. Does an SSL certificate really cost $379.00 a year?



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