troubleshooting Question

Email client no longer able to login through

Avatar of Steve Jennings
Steve Jennings asked on
Email ClientsWindows OS* IMAP
6 Comments1 Solution25 ViewsLast Modified:
I use emclient to access my Verizon / AOL email account. Yesterday, logging in failed indicating the password was incorrect. But actually, it turns out that something on my HP Windows 10 laptop must be blocking IMAP. My phone and my Lenovo laptop are able to log into my VZ/AOL account using the same / settings that are failing on HP laptop.

I tried using the IP address for just to see if it was a DNS issue, but that of course fails because the certificate wants a name not an IP address.

I am running McAFEE LIveSafe, and I have shut if off (real-time AV and firewall) but still no joy. Windows Event Viewer was not helpful.

To make sure it wasn't just an emclient issue, I installed the Mozilla Thunderbird client, but it gives the same result: comms with imap times out. My HP windows 10 laptop does not have a restore point.

Also, I tried starting in Safe Mode with networking but still wasn't able to complete the IMAP connection.

I am at a loss. How can I find out what's blocking imap?
Steve JenningsNetwork Development Engineer

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