troubleshooting Question

Gmail emails just disappeared on both Google Chrome and Mac Catalina

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computerlarryFlag for United States of America asked on
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The user has a gmail account with years of email (and thousands of messaged, of course). They also access it using Apple's Mail program on Catalina.  

Today, when they went to check mail, they discovered that:
  •  The Inbox shows no email between November 2018 and 12:54 AM this morning
  • Mail that was filed in subfolders for this account is missing (They haven't checked to see just how much - a spot check shows that most is missing
How did this happen?
How can it be prevented?  (They will be using a Time Machine from now on, which I expect will back up all their email files)
How do we get Google to restore the email?

Thanks.

ASKER CERTIFIED SOLUTION
Dr. KlahnPrincipal Software Engineer

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