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computerlarryFlag for United States of America

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Gmail emails just disappeared on both Google Chrome and Mac Catalina

The user has a gmail account with years of email (and thousands of messaged, of course). They also access it using Apple's Mail program on Catalina.  

Today, when they went to check mail, they discovered that:
  •  The Inbox shows no email between November 2018 and 12:54 AM this morning
  • Mail that was filed in subfolders for this account is missing (They haven't checked to see just how much - a spot check shows that most is missing
How did this happen?
How can it be prevented?  (They will be using a Time Machine from now on, which I expect will back up all their email files)
How do we get Google to restore the email?

Thanks.

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Andrew Porter
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I'll ask a stupid question - Could the user have inadvertently deleted the E-mails? Did you check the Trash folder in Gmail?
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Dr. Klahn

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"They also access it using Apple's Mail program on Catalina." and there's an Outlook tag. Can they move to solely one Desktop application, not multiple. Perhaps something occurred due to that.

Or even on their mobile device....

Did they recently join or connect their account to Outlook or one of the email clients they have?

Sometimes rules and filters mess with email also, but it doesn't sound like the case. Also, email profiles can become corrupted or damaged over time as well. Make sure its not deleted as stated above in the trash or in another folder.

It is scary when emails vanish into thin air, as stated above it could have been a compromised account. As a precaution, they should change their password and increase complexity over it,  take some time to share or review with them my EE security article - its in the preview - feedback draft phase but has some essential tips also over email security and password management: