scraftaus
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Public Folder edits by one Exchange 2010 account is not seen by other accounts.
Exchange Server 2010 running on Windows SBS 2011. Fully patched.
There is a public folder in Exchange that is shared by all users. All users have been given full write access to the public folder.
Not a lot of users. About 4-5 active users.
One user has an issue where on the account you can see new emails come in. But when you read/flag/colour/delete emails. This change cannot be seen by other users. And changes made by other user cannot be seen by this one user.
Changes among the other users are all visible among themselves.
Just this one user is left out.
So often this user will see a bunch of unread emails in the public folder inbox when they have already been read and marked by other users.
I've checked that all users have the same share permissions on this public folder.
I do not believe this is an Outlook or workstation issue as the same issue can be observed in OWA/webmail.
Please suggest further troubleshooting methods.
Let me know if more info is required.
There is a public folder in Exchange that is shared by all users. All users have been given full write access to the public folder.
Not a lot of users. About 4-5 active users.
One user has an issue where on the account you can see new emails come in. But when you read/flag/colour/delete emails. This change cannot be seen by other users. And changes made by other user cannot be seen by this one user.
Changes among the other users are all visible among themselves.
Just this one user is left out.
So often this user will see a bunch of unread emails in the public folder inbox when they have already been read and marked by other users.
I've checked that all users have the same share permissions on this public folder.
I do not believe this is an Outlook or workstation issue as the same issue can be observed in OWA/webmail.
Please suggest further troubleshooting methods.
Let me know if more info is required.
Last Comment
ASKER
Thanks for your response.
All users use Outlook.
But I have tested by logging into this user account on OWA. And I can see that the public folder does not show the changes made by other users. And changes I made via OWA are also not visible to other users.
I don't understand your 2nd question.
All users use Outlook.
But I have tested by logging into this user account on OWA. And I can see that the public folder does not show the changes made by other users. And changes I made via OWA are also not visible to other users.
I don't understand your 2nd question.
Public folder if not mistaken deals with sharing documents versus accessing common emails.
Are the users and this one have the same group memberships?
Settings. Something is different.
The outlook is pushed by policy, or each user had to add access to the shared mailbox/public folder.
Are the users and this one have the same group memberships?
Settings. Something is different.
The outlook is pushed by policy, or each user had to add access to the shared mailbox/public folder.
- Are they are on the same version of Office under File > Account > Product or Outlook? Ensure Office, Windows etc. are current. Or if there are pending updates when you check for Office or Windows?
- Did you try modifying on one File > Account Settings or More in Outlook, possibly a
download setting impacting the share. Test unchecking. Should be download shared or public under account settings, I recall as I mentioned in another post that caused interference with some team members shares either uncheck or recheck. Also, take a look at cached exchange mode settings.(https://support.microsoft.com/en-us/topic/performance-and-synchronization-problems-when-you-work-with-folders-in-a-secondary-mailbox-in-outlook-d45e5881-3d32-ca00-6338-5962cfc41ea8) - Happens with OWA too, so raising a ticket with Microsoft may be last resort also - https://support.microsoft.com/contactus
- Comb through and compare settings or possibly remove\re-apply membership for the non-working one or retrace steps for sharing to the one not working.
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I have recommended this question be closed as follows:
Accept: 'scraftaus' (https:#a43315516)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
I have recommended this question be closed as follows:
Accept: 'scraftaus' (https:#a43315516)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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I.e. Web owa or via outlook?
Checking whether the same public folder/shared fmailbox?
I.e. Folder for documents, shared mailbox for emails for which multiple users can respond to.