troubleshooting Question

Dell XPS 13 P54G002 laptop replacement battery gives "Battery not recognised" error after several hours of use.

Avatar of Manager Cool Aroma Spa
Manager Cool Aroma SpaFlag for United Arab Emirates asked on
Dell* laptop battery
2 Comments2 Solutions15 ViewsLast Modified:
After fitting new Dell type battery to my XPS 13 the laptop would not power up. Disconnected and discharged the BIOS then laptop powered up OK, but after 2 or 3 hours a "Battery not recognised" warning came up then shutdown almost immediately. On restarting laptop all OK for another 2 or 3 hours then message and shutdown.

The battery was not an actual Dell but was the recommended equivalent with all the correct markings. Help!
Dr. KlahnPrincipal Software Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros