troubleshooting Question

Dell XPS 13 P54G002 laptop replacement battery gives "Battery not recognised" error after several hours of use.

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Manager Cool Aroma SpaFlag for United Arab Emirates asked on
Dell* laptop battery
2 Comments2 Solutions15 ViewsLast Modified:
After fitting new Dell type battery to my XPS 13 the laptop would not power up. Disconnected and discharged the BIOS then laptop powered up OK, but after 2 or 3 hours a "Battery not recognised" warning came up then shutdown almost immediately. On restarting laptop all OK for another 2 or 3 hours then message and shutdown.

The battery was not an actual Dell but was the recommended equivalent with all the correct markings. Help!
EXPERT CERTIFIED SOLUTION
Dr. KlahnPrincipal Software Engineer

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