troubleshooting Question

Access app running slower through remote desktop

Avatar of Eddie Antar
Eddie AntarFlag for United States of America asked on
* RemoteDesktopMicrosoft Access
9 Comments1 Solution26 ViewsLast Modified:
Hi all,
One of my clients had all their data on their server encrypted by ransomware, and so a new server has been built and I've been asked to recreate the system on this new server.

New server built, and a trial version of Office 2019 has been installed.

I recreated everything was needed (there was a lot) and was able to get everything up and running. However...

The main Access Application is running noticeably slower than it does on my machine, which is also  Office 2019.

I'm unfortunately in a debate with the tech consultant where he's claiming "I guess you gotta rebuild your app for Office 2019". This is his constant answer. He keeps claiming it's a compatibility issue, even though I have the same version of Access on my computer where it runs fine.

Does anyone have any ideas where to look at what might be causing speed issues on the server? The server is Windows 2016. When this consulting group installed the software last time, it had to be downgraded to Office 2010 to avoid the speed issue thing. But I would rather not do that as MS is no longer supporting Office 2010.

I know this is vague, but any ideas on where to look would be helpful.
Thanks.

ASKER CERTIFIED SOLUTION
Eddie Antar

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