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User cannot log in to Microsoft 365

I have a user who has a username and password to log into the domain. This works fine. The same username and password should (as it does on the other 10 users) log into Microsoft 363. But, it doesn't. It says the password is incorrect.

I guess it doesn't matter, but this is when the windows pops up and you choose your work account, type in your email address, click enter. It takes you to the next screen and you get the password screen. Here is where it doesn't work. There is a reset password, but then it seems she would have two accounts to remember to access email and other things on M365.
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8/22/2022 - Mon