Retired

Paul Sauvé

al4629740

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I'll have to get back to you on filetype. &nbsp;I turned on the Audit feature in Office 365 and it will give me at least the IP address of the deletions going forward. &nbsp;Her PC is a Windows 10 although I sense the Mac might be the problem. &nbsp;I believe the OneDrive apps are the latest. &nbsp;No other users have this problem. &nbsp;I opened a case with MS, but they were not too much more help in finding the issue so far.
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Ok sounds good. &nbsp;You stated no one else runs into this. Do any other users in the environment have a Mac at work and PC at home, or have tried to use OneDrive at work and home like that with two different OS's then without issue? I am leaning towards the Mac or some third-party application triggering the deletions, but it definitely will take time to try to isolate the source of it.&nbsp;
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I have a user that has had similar files deleted 3 times in the past week in her OneDrive. &nbsp;She has OneDrive installed on a PC at work and a Mac at home. &nbsp;She primarily has been using the Mac. &nbsp;One day last week, she told me that she received a message from OneDrive that several of her files were deleted. &nbsp;Then we went into the folder in question and noticed it was shared. &nbsp;We broke the shares so as to avoid the issue of whether other users deleted the files. &nbsp;However, the files again were deleted. &nbsp;Once we looked in her recycle bin, the deletions occurred from her....yet she didn't make the deletions. &nbsp;She's tech savvy so there was no mistake on her part 3 times in a row. &nbsp;She has MFA enabled and there really is no evidence of foul play so far. &nbsp;Do any of you experts have any idea what could possibly be going on and what troubleshooting steps I can follow to find out what's going on?
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I have a user that has had similar files deleted 3 times in the past week in her OneDrive.  She has OneDrive installed on a PC at work and a Mac at home.  She primarily has been using the Mac.  One day last week, she told me that she received a message from OneDrive that several of her files were deleted.  Then we went into the folder in question and noticed it was shared.  We broke the shares so as to avoid the issue of whether other users deleted the files.  However, the files again were deleted.  Once we looked in her recycle bin, the deletions occurred from her....yet she didn't make the deletions.  She's tech savvy so there was no mistake on her part 3 times in a row.  She has MFA enabled and there really is no evidence of foul play so far.  Do any of you experts have any idea what could possibly be going on and what troubleshooting steps I can follow to find out what's going on?

Deleted files in One Drive - Unknown source

Microsoft Sharepoint is a software platform and family of software products used for collaboration and web publishing combined. These capabilities include developing web sites, portals, intranets, content management systems, search engines, wikis, blogs, and other tools for business intelligence and collaboration. SharePoint has a Microsoft Office-like interface, and it is closely integrated with the Office suite.

Microsoft SharePoint

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

Microsoft OneDrive (formerly SkyDrive) is a file hosting service and synchronization service operated by Microsoft as part of its web version of Office. First launched in August 2007, OneDrive allows users to store files and personal data like Windows settings or BitLocker recovery keys in the cloud, share files, and sync files across Android, Windows Phone, and iOS mobile devices, Windows and macOS computers, and the Xbox 360, Xbox One, and Xbox Series X and S consoles. Users can upload Microsoft Office documents to OneDrive.