troubleshooting Question

Deleted files in One Drive - Unknown source

Avatar of al4629740
al4629740Flag for United States of America asked on
Microsoft SharePointMicrosoft 365OneDrive
3 Comments1 Solution16 ViewsLast Modified:
I have a user that has had similar files deleted 3 times in the past week in her OneDrive.  She has OneDrive installed on a PC at work and a Mac at home.  She primarily has been using the Mac.  One day last week, she told me that she received a message from OneDrive that several of her files were deleted.  Then we went into the folder in question and noticed it was shared.  We broke the shares so as to avoid the issue of whether other users deleted the files.  However, the files again were deleted.  Once we looked in her recycle bin, the deletions occurred from her....yet she didn't make the deletions.  She's tech savvy so there was no mistake on her part 3 times in a row.  She has MFA enabled and there really is no evidence of foul play so far.  Do any of you experts have any idea what could possibly be going on and what troubleshooting steps I can follow to find out what's going on?
ASKER CERTIFIED SOLUTION
Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 3 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 3 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004