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Why won't Office 365 work after upgrading Win 7 pro to Win 10 Pro
I just upgraded a computer from Win 7 pro to Win 10 Pro. All files/folders seem to be there. All applications work except Office 365. When opening a word or excel file, the file just comes up white... No commands at top, nothing just a white box. Any ideas?
ASKER
Ran modify repair and Word now comes up, but Excel, Note Book and Powerpoint come up white. Everything is hidden in these from sight. We can guess at approximate area and "X" out. WHat is causing to be hidden but not in Word?
Make sure Office is updated and run all W10 updates on the station if any are pending or check again. Also, if its white screens it could be a graphics issue, make sure the graphics driver is updated or not behind on manufacturer updates.
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Have you tried running the Office Repair a second time? Then open one of the remaining apps that currently is blank from the Start menu (without loading a file)
Though Repair should have been adequate, I'd look at uninstalling O365, rebooting, and reinstalling it.
You're welcome! Glad I could help. That hardware graphics acceleration feature is notorious for causing display hiccups.
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