troubleshooting Question

Office Activation Errors

Avatar of Bruce Haar
Bruce HaarFlag for Canada asked on
Microsoft OfficeWindows 7
2 Comments1 Solution20 ViewsLast Modified:
Hello,

Several of my clients have been getting Office activation errors over the last couple of weeks.  The common thread seems to be that they're still on Windows 7, with Microsoft 365 Personal or Family plans.  The Office subscriptions have all be active (i.e. no billing or payment issues, and not signed in on more than 5 devices).   Office apps show that they're unlicensed in the Title Bar.  Going to File->Account, it shows "Activation Required.  We're trying to activate Office, but you can keep using it".  I've also seen "We're having trouble activating Office.  This might be due to a network or temporary service issue.  Please make sure you're connected to the Internet".   I checked and confirmed that Office is up to date.  I also did a Quick Repair and an Online Repair.  But the problem persisted.  I've been able to resolve the issue in every case by downloading and running the Microsoft SARA Tool.  On a couple of occasions, the SARA tool seemed to stall at the "Running the license checks" phase.  I canceled it after waiting 15 minutes, and when I re-launched any Office app, it showed that it was activated.  So, the tool fixed the issue, despite getting stuck.  

Just curious if this is something that other IT Pro's have also been seeing out in the field recently, and what might be causing it (and how to proactively prevent it).

Thanks - Bruce
ASKER CERTIFIED SOLUTION
Rob Henson
Finance Analyst

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 2 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 2 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004