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Sunny
 asked on

Surface Laptop 3 - Wont power up. Have to hold down power button for 10 seconds a few times a week ...

Hi,

We have two of these both acting up the same way 

Is there a BIOS or software update or is this a HW issue? 

Thanks,

Ed

OS Name            Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description     Not Available
OS Manufacturer            Microsoft Corporation
System Manufacturer    Microsoft Corporation
System Model   Surface Laptop 3
System Type      x64-based PC
System SKU        Surface_Laptop_3_1867:1868
Processor           Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date         Microsoft Corporation 9.106.140, 30/04/2021
SMBIOS Version              3.3
Embedded Controller Version    255.255
BIOS Mode         UEFI
BaseBoard Manufacturer            Microsoft Corporation
BaseBoard Product         Surface Laptop 3
BaseBoard Version         Not Available
Platform Role    Mobile
Secure Boot State           On
PCR7 Configuration        Elevation Required to View
Windows Directory         C:\WINDOWS
System Directory            C:\WINDOWS\system32
Boot Device       \Device\HarddiskVolume1
Locale   United Kingdom
Hardware Abstraction Layer       Version = "10.0.19041.1110"
Laptops NotebooksWindows 10Hardware

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Last Comment
McKnife

8/22/2022 - Mon
McKnife

Probably, it's not powered down but in sleep and has problems waking up. Holding that button for 10 secs is a hard shutdown after which you would need to press the button a 2nd time for powering up.

So, can you assure that these devices were shut down and not only looking like "off"?
ASKER CERTIFIED SOLUTION
Jazz Marie Kaur

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serialband

Have you run
sfc /scannow

Maybe it needs a reinstall?  It's a bit old.
Sunny

ASKER

Ive just read somewhere ... 

Press and hold down these 3 keys - Windows logo key + Ctrl + Shift and lastly hit B.

Will give that a go as well. 
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McKnife

What part of the selected solution solved it?