asked on
Surface Laptop 3 - Wont power up. Have to hold down power button for 10 seconds a few times a week ...
Hi,
We have two of these both acting up the same way
Is there a BIOS or software update or is this a HW issue?
Thanks,
Ed
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Microsoft Corporation
System Model Surface Laptop 3
System Type x64-based PC
System SKU Surface_Laptop_3_1867:1868
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Microsoft Corporation 9.106.140, 30/04/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Microsoft Corporation
BaseBoard Product Surface Laptop 3
BaseBoard Version Not Available
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.1110"
We have two of these both acting up the same way
Is there a BIOS or software update or is this a HW issue?
Thanks,
Ed
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Microsoft Corporation
System Model Surface Laptop 3
System Type x64-based PC
System SKU Surface_Laptop_3_1867:1868
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Microsoft Corporation 9.106.140, 30/04/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Microsoft Corporation
BaseBoard Product Surface Laptop 3
BaseBoard Version Not Available
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.1110"
Laptops NotebooksWindows 10Hardware
Last Comment
McKnife
ASKER CERTIFIED SOLUTION
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Have you run
sfc /scannow
Maybe it needs a reinstall? It's a bit old.
sfc /scannow
Maybe it needs a reinstall? It's a bit old.
ASKER
Ive just read somewhere ...
Press and hold down these 3 keys - Windows logo key + Ctrl + Shift and lastly hit B.
Will give that a go as well.
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William Peck
What part of the selected solution solved it?
So, can you assure that these devices were shut down and not only looking like "off"?