troubleshooting Question

officejet offline

Avatar of nobus
nobusFlag for Belgium asked on
Printers and ScannersWindows 10Miscellaneous
18 Comments1 Solution29 ViewsLast Modified:
i have a customer which has a officejet pro 8710 printer, connected by wi-fi
it works fine, but 1 or 2x per year, the printer shows offline on the laptop ( probook450 G4 ) -windows 10-64 bit
the wifi on the printer's wi-fi does not blink - it is on, and it is 2 m away from the laptop.
the only method i found is uninstalling and reinstalling the whole HP software

is there no simpler method to get this wi-fi working again?
laptop is up to date with updates 
ASKER CERTIFIED SOLUTION
Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 18 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 18 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004