troubleshooting Question

officejet offline

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nobusFlag for Belgium asked on
Printers and ScannersWindows 10Miscellaneous
18 Comments1 Solution29 ViewsLast Modified:
i have a customer which has a officejet pro 8710 printer, connected by wi-fi
it works fine, but 1 or 2x per year, the printer shows offline on the laptop ( probook450 G4 ) -windows 10-64 bit
the wifi on the printer's wi-fi does not blink - it is on, and it is 2 m away from the laptop.
the only method i found is uninstalling and reinstalling the whole HP software

is there no simpler method to get this wi-fi working again?
laptop is up to date with updates 
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