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etmy my asked on

Win10 setting function have no action

Today, user report to me that the Win10 PC settings can open but the all apps have no function  and then hang up the PC.
Windows 10PC

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etmy my

8/22/2022 - Mon
Seth Simmons

what do you mean "all apps have no function  and then hang up the PC"?
apps in the microsoft store?  do installed applications run?  define "hang up the PC" - does the settings app stop responding and need to be killed in task manager or need a hard reboot?  what build of windows 10?
Jazz Marie Kaur

Thoughts: 
  • Did anything happen recently, do you see any new updates that came through?
  • Is W10 fully updated, maybe time to do so if not?
  • Do you have an error code or several in Event Viewer or it hangs and freezes reaching there too or viewing the logs of the system?
  • Can you try installing ProcMon or ProcessExplorer to see the source of the hanging or backend events further?
  • Did they install any new software recently? Is this hanging on a different trusted network or when connected to VPN etc. Are they connected via Ethernet or wired or wireless?
  • Can you try running an antivirus scan and security scan, sometimes hanging or freezing could indicate malware or a virus if you can't access anything or barely.
  • What apps, as stated above non-W10 apps or specific software do they use for their roles or settings for apps? If web browser activity is hanging then look at disabling hardware acceleration and ensuring network drivers are current, but again we have little info surrounding the hanging so not sure just giving you some options to start with.
ASKER
etmy my

It is very easy misunderstanding.
When the user use the mouse to change Win10
 setting( icon),one screen come out but cannot click any icon. We need the task mgr to stop it.
In other words, user can do nothing of any setting.
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rwheeler23
ASKER
etmy my

apps=icon
ASKER
etmy my

No error but one warning about license of office 2016
ASKER CERTIFIED SOLUTION
Jazz Marie Kaur

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ASKER
etmy my

Thanks for your advice!
I will try it.
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Jazz Marie Kaur

No problem! Take your time and let me know how it goes when you can, hope it helps resolve and troubleshoot to isolate it.
ASKER
etmy my

No need to solve the problem because we had cloned the PC again.