troubleshooting Question

Outlook 2019 OEM/OWA Exchange 2016 on-premise not saving all email to Sent Items

Avatar of Assist-Netopa
Assist-NetopaFlag for United Kingdom of Great Britain and Northern Ireland asked on
6 Comments1 Solution12 ViewsLast Modified:
At the moment I have reports of two users that intermittently have emails stuck in their Outbox. When they noticed and get the emails sent the messages are not always saved to the Sent Items folder. Even when I check in OWA only some are in sent items. I confirmed the emails were sent through our 3rd party cloud filtering portal

One user also reports auto-complete does not work too around the time of the issue occurring. I can't see any stand out event logs errors that could cause this.

I could re-create their Outlook profile but why would the messages be sent but not saved to Sent Items even in OWA?

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 6 Comments.
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>


Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 6 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004