troubleshooting Question

Outlook 2019 OEM/OWA Exchange 2016 on-premise not saving all email to Sent Items

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Assist-NetopaFlag for United Kingdom of Great Britain and Northern Ireland asked on
ExchangeOutlook
6 Comments1 Solution12 ViewsLast Modified:
At the moment I have reports of two users that intermittently have emails stuck in their Outbox. When they noticed and get the emails sent the messages are not always saved to the Sent Items folder. Even when I check in OWA only some are in sent items. I confirmed the emails were sent through our 3rd party cloud filtering portal

One user also reports auto-complete does not work too around the time of the issue occurring. I can't see any stand out event logs errors that could cause this.

I could re-create their Outlook profile but why would the messages be sent but not saved to Sent Items even in OWA?
ASKER CERTIFIED SOLUTION
Assist-Netopa

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