Link to home
Start Free TrialLog in
Avatar of ebsadmin
ebsadminFlag for United States of America

asked on

Check printing alignment for Quick Books online changes at random times.

JC
  • The issue happens around 1-2 times per month and not on a regular basis.
  • The version of QuickBooks is online. The browser is Chrome.
Avatar of Jazz Marie Kaur
Jazz Marie Kaur
Flag of United States of America image

  • Have you already combed through the QuickBook Online alignment Support KB tips, it looks like they updated this KB also just about an hour ago too pretty recently:
  • I also know for check printing in general when I used to set up printers for an Accounts Payable Dept. at a past workplace we saw better results with a certain printer model we had HPs, it could be the printer is causing the ongoing alignment problem.
    • What model printer do you use for printing or brand? How old is the printer or is is fairly new?
  • You mentioned Chrome, do you see an issue in other browsers? I don't believe that would be the cause of this.
  • Do you have other team members who notice the alignment issue also or only one workstation is used for check printing?
Avatar of ebsadmin

ASKER

Hi.
Thanks for the response.
  • Only 1 team member uses this PC.
  • This team member has followed the Quickbooks instructions for aligning the print jobs. The settings change every few weeks though.
  • The printer is an HP LaserJet 1020. It is about 5 years old.
  • Th user primarily uses Google chrome.
ASKER CERTIFIED SOLUTION
Avatar of ebsadmin
ebsadmin
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial