A client of mine is having an odd problem when trying to print emails with many included replies.
If he does the reply from his iPhone, the previous message(s) get indented on the left. (We've since deleted that feature for future replies.) The problem is that when we print from Outlook 2010 (Windows) or from office.portal.com
, the right margin is changed to the same as the indented left margin. Eventually, the email is one character wide!
When we view the email in the Inbox, the left indenting is as expected. The right margin stays constant throughout the entire document. That's how we want it to print. With print or print preview, the right margin keeps growing with each reply.
I found a solution of sorts where the indenting can be removed on the iPhone for existing email. That's a fairly clumsy solution as it requires a set of steps for each indent.
I'm assuming that there is some sort of odd incompatibility between the iPhone indenting and how Outlook (desktop or web) formats it for printing (separate from viewing).
I've not tested whether or not the issue happens with emails where Outlook inserted the indent. I may do that when I get access to the computer again.
Does anyone have any suggestions on how to get Outlook 2010 to print these emails without the right-hand indent, as they show when reading?
I would advise them to move away from 2010 desktop support stopped back in Oct. and you run into unusual issues now and then too. Most fellow Experts I have discussed with on EE have advised that 2010 be moved away from as well, but I don't think this issue is a result of the Outlook version in use.