Why pasting an image in my web browser AOL email screen, the recipient receives an 'X'

It sounds like 'pasting' an image creates a local link which your recipient does not have access to.  You see it in the BCC because the link is to your computer.  Unless your AOL software has a command to 'paste' the image into the email which actually includes it in the message, you can't fix it.

Possibly the recipient's E-Mail client doesn't allow attachments, or needs to download them separately.

As @Dave Baldwin mentioned, the problem is almost certainly that you've affixed an image by local file://path, rather than actually embedding the image into your email message.

The way you'll verify this is to simply check the message problem.

Run the email message through a MIME decoder, then view the human readable markup.

Or you can just refer to your email client docs about how to do 1x of these.

1) Attach the full image file to the message, the link to the attached copy.

2) Link out to an image on a public server, where the email message <a> tag now points to the public image URL.

Hi Dave,

There is no AOL software I use firefox browser and Microsoft edge (I log in to AOL.COM)


Hi Rindi.

It’s not attachments, I window snipper to screenshot the past image to the composing email and send them (I BCC the AOL account and include my others emails – only my AOL account receives the image, the other are “X”)

Hi David,

I use screenshot and paste, I have no problem with attachments (I did search MIME decoder and mostly all I copy the email and image and the image is not copied )

FYI, I also tried screenshot and paste in the browser but using GMAIL and no image is sent even if I BCC myself in GMAIL

Nope, take back the GMAL text, it works and also receiving in outlook and AOL browser

Ok, just finish testing sending/receiving form different accounts to see which is the problem.

I tested sending the below image using windows "snip & sketch" screenshot and pasting it to the sending emails:

This is the test:

Test sending from GMAIL to AOL, HOTMAIL and OUTLOOK – (WORKED!)
Test sending from AOL to GMAIL HOTMAIL and OUTLOOK – (OUTLOOK & GMAIL, DIDN’T WORKED)
Test sending from HOTMAIL to GMAIL, AOL and OUTLOOK – (WORKED!)
Test sending from OUTLOOK to GMAIL, AOL and HOTMAIL – (WORKED!)
(where GMAIL, AOL and HOTMAIL is from web browser not an apps)

Seems that AOL account is the problem, there has to be a setting in AOL that when sending an imaged pasted on email it doesn't get receives (but if I cc myself, AOL receives the imag)

Any thoughts?

You'll debug this by looking at the received email where you have a failure.

Tip: First step... which I should have mentioned... is to run your email message through a validator.

https://validator.w3.org/nu/ is the gold standard.

If the HTML contains syntax errors. Stop here. You must fix syntax errors first, as even where messages render correctly today, they'll almost surely fail in the future.

After you have validating (syntax clean - no errors + preferably no warnings), then you send your message to Gmail... selecting...

Menu (3x vertical dots at top of each message) -> Show Original Message -> Review the message text.

When reviewing the message text, likely you'll instantly see the problem.

If you get stumped, likely good to hire someone for an hour to debug + fix the problem, as there are so many variations of problem, difficult to know exactly where to start.

Alternatively, you can cut + paste the full text from the Show Original Message window (100% of all headers + body, no redactions or obfuscations), then attach the text in a comment.

Likely someone can catch the problem + offer fixes.

Hi, sorry for delay been sick,

I tried ur "run your email message through a validator", buit what do I place there exactly?  That is, the weblink is https://mail.aol.com/webmail-std/en-us/suite no matter if I am in the email or the list of emails.

Help

Hi, any update, following up on ur input...

You asked, "I tried ur "run your email message through a validator", but what do I place there exactly?"

1) Visit https://validator.w3.org/nu

2) Select the option what allows you to upload text directly into a form on the Validator.

3) Cut + Paste text of your Email message into the validator.

4) Click "Check"

https://www.youtube.com/watch?v=QtYxt2QuYsg provides a full walk through.

Thank u yes, will try!

seems not working... will try later on...

Hi David... just to recap on the problem:

• I go to AOL website to send an email
• I then create an email and send it to myself and also to another email I have that is received in my Outlook 2010
• The CC has the image pasted but the Outlook 2010 has the "X" as displayed my question
• Yet, if the email address set in Outlook, I go to that emails Webmail (in browser) the pasted is there.

Running the email in the  https://validator.w3.org/nu  and also viewing the "source" it seems that image is embedded (see below)

<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAwMAAAEpCAYA ... GagGVAOqAdWAakA1oBpQDagGBl8N/D/Tf37CiY7GUAAAAABJRU5ErkJggg==" class="" style=""><br class="" style="">
</font></div>

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As said in my past entry, when sending from AOL (browser not apps), Outlook and Gmail doesn't receive the pasted image.

Can u explain this? Why in Outlook doesn't display the pasted image?

u know, makes sense.

I am going to try contact AOL and see