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Provide your actual domain name.<br />
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Better to test + know, than guess.
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Principal Software Engineer

Dr. Klahn

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The correct answers to your questions can only be determined by testing.
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Good news... This type of mess is common... and fairly straight forward to cleanup... and... once you go through this pain, you'll go to great lengths to avoid this in the future...
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Thank you for the quick response.<br><br>Domain: &nbsp; &nbsp;<a rel="ugc nofollow" target="_blank">TungOil.com</a><br><br>Not sure what you mean by testing. The only thing I have control over is the Registrar admin portal, which has no DNS access, and the hosting company which appears to have partial control over the DNS. At the moment, it appears the only way to know is to shoot the gun and wait the propagation. From what every support person has stated, from the original Registrar, it appears I will regain control over the DNS management regardless of who is currently managing it. It has been stated I don't need to have access to the current DNS portal to regain control.<br><br>I have been bouncing back and forth for days between several different companies, all claiming they don't know who the name servers are associated too.<br>I just checked with MS Office on the current DNS entries. They show justhost.com, who has claimed they are not the DNS hosting company, and refer me back to Network Solutions.<br><br>I agree, I don't ever do anything haphazard, hence my research/inquiry.&nbsp;
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Transfer your domain out of Network Solutions to a registrar which gives you better control over the domain. &nbsp;As a bonus, nearly any registrar will be cheaper than Network Solutions.<br />
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I use Porkbun and can recommend it, but as always you pays your money and you takes your choice. &nbsp;They provide DNS services for domains registered with them so there should be no need for third-party DNS unless you're going dynamic.<br />
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<a href="https://porkbun.com/products/dns_management" rel="ugc">https://porkbun.com/products/dns_management</a><br />
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No matter where you decide to register, have your proposed DNS servers preconfigured so that when the switchover occurs there is minimum delay.<br />
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Side note: &nbsp;pipedns.com is an alias for justhost.com DNS servers. &nbsp;This can be shown by doing an nslookup followed by a tracert.<br />
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<a href="https://www.abuseipdb.com/check/162.159.24.49" rel="ugc">https://www.abuseipdb.com/check/162.159.24.49</a><br />
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<blockquote>
MCR&gt;tracert ns1.pipedns.com<br />
<br />
Tracing route to ns1.pipedns.com [162.159.24.49]<br />
over a maximum of 30 hops:<br />
<br />
&nbsp; 1 &nbsp; &nbsp;&lt;1 ms &nbsp; &nbsp;&lt;1 ms &nbsp; &nbsp;&lt;1 ms &nbsp;192.168.1.1<br />
&nbsp; 2 &nbsp; &nbsp; * &nbsp; &nbsp; &nbsp; &nbsp;* &nbsp; &nbsp; &nbsp; &nbsp;* &nbsp; &nbsp; Request timed out.<br />
&nbsp; 3 &nbsp; &nbsp;12 ms &nbsp; &nbsp;13 ms &nbsp; &nbsp;15 ms &nbsp;94-38-24-161.static.unas.m<wbr />i.blabla.c<wbr />om [94.38.24.161]<br />
&nbsp; 4 &nbsp; &nbsp;10 ms &nbsp; &nbsp;11 ms &nbsp; &nbsp;11 ms &nbsp;orangeman-hge-0-9-0-4.fbrg<wbr />.wi.blabla<wbr />.com [116.54.30.28]<br />
&nbsp; 5 &nbsp; &nbsp;21 ms &nbsp; &nbsp;21 ms &nbsp; &nbsp;14 ms &nbsp;fbueller-bue-100.fbrg.wi.b<wbr />labla.com [116.54.2.153]<br />
&nbsp; 6 &nbsp; &nbsp;18 ms &nbsp; &nbsp;18 ms &nbsp; &nbsp;17 ms &nbsp;foshay-bue-801.mpls.mn.bla<wbr />bla.com [116.54.3.65]<br />
&nbsp; 7 &nbsp; &nbsp;18 ms &nbsp; &nbsp;19 ms &nbsp; &nbsp;17 ms &nbsp;dtr07wdevco-bue-2.wdev.co.<wbr />blabla.com<wbr /> [116.54.173.193]<br />
&nbsp; 8 &nbsp; &nbsp;17 ms &nbsp; &nbsp;21 ms &nbsp; &nbsp;19 ms &nbsp;ns1.justhost.com [162.159.24.49]<br />
<br />
Trace complete.
</blockquote>
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Fractional CTO

David Favor

IT Consultant

GeeMoon

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PIPEDNS.COM appears to be hosted on LIQUIDWEB. &nbsp;PIPEDNS.COM's Whois records are 'redacted for privacy'. &nbsp;You would have to contact their registrar which is <a rel="ugc nofollow" target="_blank">ENOM.COM</a>. &nbsp;I believe that "Advanced DNS settings" is if NS is providing your nameservers which they are not. &nbsp;"web host providers" normally provide the nameservers. &nbsp;If you switch to another host, you have to get the nameserver entries from them and put them in place of PIPEDNS.COM at Network Solutions.
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<a target="_blank" rel="ugc nofollow">TungOil.com</a> appears to be hosted by Unified Layer (BLUEH-2) which appears to be part of BlueHost.
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Yep<br><br>I have talked to ENOM. I have talked to BlueHost. I have talked to JustHost. I have talked to CloudFlare. I have talked to Network Solutions, etc.<br>The list goes on. They all point there finger to somewhere other than them selves.<br><br>It looks like JustHost is the Name Server provider. When I call them, they state the name servers are from Network Solutions. Meanwhile in the Network Solutions portal, it's configured with custom name servers pointing else where. Again, no documentation from past IT support.&nbsp;<br><br>The reason why I am attempting to move back to NS is due to the fact that we are changing the web hosting company from JustHost, and it has giving me a clear path to do so. I am just trying to establish some sort of stability for the moment. A solid ground to work from in the future.<br><br>One company I haven't pounced on enough is BlueHost. They are worth another call.<br><br>But, at the end of the day, is my solution sound for just regaining DNS control at Network Solutions?
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Have you looked at Network Solutions' reputation on the web?<br />
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<a href="https://www.trustpilot.com/review/www.networksolutions.com" rel="ugc">https://www.trustpilot.com/review/www.networksolutions.com</a><br />
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<a href="https://www.consumeraffairs.com/internet/network_solutions.htm" rel="ugc">https://www.consumeraffairs.com/internet/network_solutions.htm</a>
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FWIW... Network Solutions is owned by <a rel="ugc nofollow" target="_blank">Web.com</a> as are a number of other web companies.
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"I have access to the admin portal of Network Solutions, where we purchased the domain name, but no access to the Advanced DNS settings "<br>That is very unusual. &nbsp;If you have full rights to your registration at NS, you should be able to change your records, which includes setting which are the authoritative DNS servers. &nbsp;I'd start there as that is a serious issue.<br><br>Once you have that established, you can pay for hosting wherever you wish and set up DNS servers (whether at NS or elsewhere) to point to the new host.<br><br>If your problem is that you want to change the DNS records at the DNS hosts pipedns.com, that's another issue.&nbsp; But nothing should be stopping you from moving away from them for your DNS as long as you have full rights at NS.
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Good luck!<br />
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As mentioned above, this type of mess is common... an every day occurrence...<br />
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Almost every project reviewed will have some DNS problem.<br />
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If you get stumped, consider hiring someone for a few hours to fix all this... as there are many nuances to this process...
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<div class="content wysiwyg-content fr-view">
I have a new client that has NO IT/NETWORK documentation.<br><br>They want to switch web host providers. It is at this time I realize we don't have full control over DNS management. I have access to the admin portal of Network Solutions, where we purchased the domain name, but no access to the Advanced DNS settings. It is currently configured with custom DNS servers (NS1-3.PIPEDNS.COM), I can't ID (Don't know what company/and or account to reference). I have found one possible owner of the DNS - CloudFlare.com, yet they can't ID my company. I have access to the portal of the web hosting company, with DNS access, yet no authority to switch name servers - if needed. This gives me the impression we don't have full DNS control from the web hosting company. I don't feel confident that any changes I make there will be effective.<br><br>Network Solutions, the original Registrar we purchased the domain from, gives us the ability to &nbsp;'Move Name Servers to Network Solutions’ . Does this sound right? Is it possible to reclaim full DNS access by pulling the DNS management from some other unknown DNS manager? I understand a propagation of 24-36 hours, and the fact that I will have to reconfigure all our existing DNS records, but, am I safe to do this?
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I have a new client that has NO IT/NETWORK documentation.
They want to switch web host providers. It is at this time I realize we don't have full control over DNS management. I have access to the admin portal of Network Solutions, where we purchased the domain name, but no access to the Advanced DNS settings. It is currently configured with custom DNS servers (NS1-3.PIPEDNS.COM), I can't ID (Don't know what company/and or account to reference). I have found one possible owner of the DNS - CloudFlare.com, yet they can't ID my company. I have access to the portal of the web hosting company, with DNS access, yet no authority to switch name servers - if needed. This gives me the impression we don't have full DNS control from the web hosting company. I don't feel confident that any changes I make there will be effective.
Network Solutions, the original Registrar we purchased the domain from, gives us the ability to  'Move Name Servers to Network Solutions’ . Does this sound right? Is it possible to reclaim full DNS access by pulling the DNS management from some other unknown DNS manager? I understand a propagation of 24-36 hours, and the fact that I will have to reconfigure all our existing DNS records, but, am I safe to do this?

Need to regain control of DNS management from unknow name servers

The Domain Name System (DNS) is a hierarchical, globally distributed system responsible for associating the name of a computer, service or other resource into an IP address for connecting to the Internet or a private network. Most prominently, it translates domain names to the numerical IP addresses needed for the purpose of computer services and devices worldwide.