troubleshooting Question

Powerpoint files suddenly tripping out Microsoft Upload Center/Access denied messages

Avatar of Kevin M
Kevin MFlag for United States of America asked on
MicrosoftMicrosoft OfficeMicrosoft PowerPoint
3 Comments1 Solution7 ViewsLast Modified:
Suddenly in the past few days one of our users has lost the ability to open PPT files. He's prompted with a Microsoft Upload Center message, which is on occasion in addition to a message saying "Access denied. Contact your system administrator." His is in an AD group that has, and always had, modify rights to those files.

This is for Office 2016 Standard on Windows 10 Pro.
--Renamed the %userprofile%\AppData\Local\Microsoft\Office\16.0\OfficeFileCache folder and recreated it. Deleted the old one.
--Reinstalled Office 2016.
--Gave user explicit rights to entire folder structure containing the PPTs in question.

We're at a loss...can anyone assist?  Thanks.



ASKER CERTIFIED SOLUTION
Kevin M
Systems Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 3 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 3 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004