troubleshooting Question

Two DNS SPF/TXT record related questions we need help on

Avatar of Damian Gardner
Damian Gardner asked on
* Public DNS* dns records* DNS ZoneDNS* SPF Records
8 Comments2 Solutions24 ViewsLast Modified:
Hello - looking for some help from a "DNS expert" out there who might be able to tell me what might be the problem with one of our issues.  We had a request from our counterparts in France who were having trouble with an email blasting service they use (named SendinBlue), and they were getting a lot of email bounces from it.  So SendinBlue's tech support sent us 4 or 5 TXT records we needed to add to our DNS in order to take care of the issue.  We did that, and everything seemed to work after that.  But a few weeks after doing that, one of our customer's says that "we have a problem with our SPF records" which is why their email system is rejecting email from our domain.  they sent me a "report" from their system, showing information, and I'm not sure what to make of it.  I've attached that report ("Animal Health Email Block.rtf") and am hoping someone might be able to see what our issue(s) is.  

2nd question is one of our marketing girls says she "needs to verify our domain with Facebook by adding a TXT record in the configuration. Domain verification is part of the steps for how they are handling Apple iOS14 changes." and sent me this record data:

[facebook-domain-verification=ppglgh0gbqqyjsmtshzkusaftx29p5]

I'm not quite sure how to add that as a TXT record - as far as which part or parts go where.  Looking for help here as well.

Thank you!
Damian
ASKER CERTIFIED SOLUTION
nociSoftware Engineer
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