troubleshooting Question

Install Windows 10 from scratch on a new SSD

Avatar of Éric Moreau
Éric MoreauFlag for Canada asked on
Windows 10InstallationWindows OS
14 Comments1 Solution27 ViewsLast Modified:
My brother has an old HP Pavilion (product number e8b57ua#abl) laptop. He asked me to replace his current hard drive with a SSD.

I created a USB key using latest Media Creation Tool and cannot get it to install (retried multiple times).

I already have an old USB key containing an older version of the Media Creation tool and have been able to install the OS. It appears to be version 1607 (build 14393.2214).

Now I am running Windows Update and it always fails when trying to run "Windows 10, version 20H2" with error 0x80004005.

One thing I don't get is that his current hard disk has version 20H2 so I guess his computer supports it!

I have already search for that issue and tried many things. There are no external peripherals attached. The device manager does not show any missing drivers. I even tried to install on another hard drive I have home and it fails exactly at the same place.

It looks like it may be a drivers already installed on his old hard drive that is not getting automatically installed from the new setup package.

Any ideas that would let me fully patch the SSD installation?
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