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Avatar of Basem Khawaja
Basem KhawajaFlag for United States of America

asked on

PDF Attachment-Gmail

I received an email with a PDF attachment that was sent using Gmail. It was not directly attached to my email(Outlook 365) as I normally receive attachments. When I clicked on the link, it opened up in my Brave browser but it won't let me save it or print it. Can you tell me why is this happening and how can it be fixed? I am attaching screen captures so that you can have a better understanding of what the problem is I am having.

Thank you.

Basem Khawaja
Screen Capture # 1

User generated image
Screen Capture # 2
User generated imageScreen Capture # 3

User generated image
Avatar of Jazz Marie Kaur
Jazz Marie Kaur
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Hi Basem,

  • What error do you receive when you print from Brave or it is unresponsive and does nothing?
  • Do other emails print fine and PDF documents and your default printer is the same or unchanged?
  • What happens when you try to follow the Brave KB below, does Ctrl + P shortcut work vs manual File  menu > Print or both fail?
  • What steps were you taking to try to save it after screen capture no.3?
  • Have you received other emails from that sender in the past or no? First time.


Avatar of Basem Khawaja

ASKER

Hi Jazz,

Good to hear from you my friend, Let me answer each question.

  • What error do you receive when you print from Brave or it is unresponsive and does nothing?
  • No error is produced. Right click context menu-nothing happens or when I click ctrl+p .There is no file tool bar if you can look at the screen capture that I attached.
  • Do other emails print fine and PDF documents and your default printer is the same or unchanged?
  • Yes everything is fine. No problems what so ever.
  • What happens when you try to follow the Brave KB below, does Ctrl + P shortcut work vs manual File  menu > Print or both fail? 
  • No file menu as I stated previously.
  • What steps were you taking to try to save it after screen capture no.3?
  • I don't have any option to save anything. Once again when I right click on the PDF nothing happens.
  • Have you received other emails from that sender in the past or no? First time.
  • Yes, I did. It's my Dr's office but the PDF I received was directly attached to the email not sent via confidential mode Gmail.

Thank you Jazz,

Basem Khawaja

 I noticed it says the following in your screenshot (where the sender themselves may have decided to disable printing or the option to etc. or by mistake perhaps that's why. Have they always let you print these out from that office?