troubleshooting Question

How do I safely clean up an infected computer

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dovidfFlag for United States of America asked on
Anti-Virus AppsAnti-Spyware* MalwarebytesSecurity
8 Comments1 Solution31 ViewsLast Modified:

We have a computer that was behaving suspiciously.  We disconnected it from the network and from the internet and loaded Emsisoft and Malwarebytes offline versions.  Emsisoft found 2 instances of malware and 1 pup, which were supposedly quarantined.  We then ran Malwarebytes which, after a 55 hour run, found 10 instances: 3 of malware and 7 of pups.  Before we had a chance to quarantine the items, Malwarebytes completed the scan and moved the findings to a log without quarantining or deleting the items. Two questions:

  1. How should we go about cleaning the items Malwarebytes found?  Should we just navigate to the files and delete them?  Should we right click on them & do a Malwarebytes scan and allow Malwarebytes to deal with them?
  1. Once we have cleaned the Malwarebytes items, is there still room for concern and if so what should be done next?
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