Avatar of Gene Weeg
Gene Weeg

asked on 

Allow a generic user to clear a malware detection warning.

Currently I have 20 cashier laptops at our school that are running Windows 10.  The cashier user is just a normal domain user.  Occasionally there will be a pop up that goes into the task bar what looks like a shield saying that malware has been detected.  Since that are not admins to the PC then they cannot clear the message and it can impact the user experience if they don't know how to work around it.  I have done some reading that Malware discovery feature can only be turned off for a short time and it gets turned back on.  I personally don't like the idea of turning it off either.  Can someone give me some guidance on what my options are?

Windows 10Windows OSLaptops NotebooksAnti-Virus AppsSecurity

Avatar of undefined
Last Comment
Gene Weeg
Avatar of Scott Silva
Scott Silva
Flag of United States of America image

What are they doing that they are getting malware? Are they patched?
Are users doing things besides "cashiering"?

fix the source of the problem not try and work around the problem. A cashier running only a POS application. It should be running in kiosk mode
Avatar of Gene Weeg
Gene Weeg

ASKER

They are just running a cloud based website called Titan for school lunches.  Here is the pop up and the malware that it detected and removed.

20210819_122031.jpg20210819_122140.jpg
why are you running the MRT tool and not windows defender?
Yes, I would not use that tool its not going to provide sufficient protection from viruses or malware threats either nor am I fully familiar with it and it is not "intended to replace the AV fully" per Microsoft. Stick to the built-in W10 Defender. Or consider not using Defender or another AV application as well. Make sure you show them how to run an AV scan or know what W10 Defender is often users are not aware of the AV on their systems nor how they work nor what the alerts or pop-up messages mean or what to do other than contact you and help run a full scan if they thought they were seeing malware double-check and run a full W10 Defender offline scan as well. If malware is being detected then leverage Malwarebytes.

https://support.microsoft.com/en-us/topic/remove-specific-prevalent-malware-with-windows-malicious-software-removal-tool-kb890830-ba51b71f-39cd-cdec-73eb-61979b0661e0
Avatar of Gene Weeg
Gene Weeg

ASKER

MRT.exe had to be running by default because we did not turn it on per se.  Can I just delete the MRT.exe file to kill it?  Is there an uninstall for it?
Weird. So they thought there was malware because the MRT tool popped up. I could not find it documentation-wise nor uninstaller tool but could have missed it. I've never uninstalled MRT before, there are some tips from the Microsoft Community that could help further:

ASKER CERTIFIED SOLUTION
Avatar of Scott Silva
Scott Silva
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Gene Weeg
Gene Weeg

ASKER

The task is called kb890830?  Not seeing it.

Thanks.
Avatar of Gene Weeg
Gene Weeg

ASKER

Not that I want to do this...but turning off windows defender disable MRT?
Avatar of Scott Silva
Scott Silva
Flag of United States of America image

Mrt is not part of defender...
It is a stand alone manual run scanner...

C:\Windows\System32 does it show up there?

Do not disable W10 Defender.  They are separate.
Avatar of Gene Weeg
Gene Weeg

ASKER

MRT.exe is in the system32 folder.  What I have done to a few PCs is delete that executable and see if that prevents it from running again.  Not to say Microsoft can put it back there on another update.
SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Scott Silva
Scott Silva
Flag of United States of America image

It isn't the executable that is the issue. Someone has set it to run periodically...
As other said, look in scheduled tasks and see if it is listed there...

I  agree with scott it is in the scheduled tasks
Go to and search for the Task Scheduler. It does sound like a scheduled task as David and Scott stated above, it may be under a different name, the task is not called kb890830 perhaps you may need to look at the details section of the tasks set up, then simply delete the task or disable it if it is no longer needed.
Avatar of Gene Weeg
Gene Weeg

ASKER

I have decided that I am going to block the application through Group Policy.  Thanks everyone for your insightful and excellent input and hope you all have a great rest of your week.
Windows OS
Windows OS

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

129K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo