troubleshooting Question

Outlook won't properly connect to Exchange, while OWA works fine.

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Ted FinesFlag for Vanuatu asked on
OutlookExchangeInstallation
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Having trouble with an account using Outlook 2013 connected to Our Exchange 2016 server.


I can logon to the account from a workstation, to an RDP server, and using OWA.  All normal, no issues.


But I can't logon using Outlook (2013).


Outlook prompts for a password but won't accept the password.  In the LR corner of Outlook it shows "NEED PASSWORD".  The account did work previously, is years old.


I've tried logging on from Outlook from 3 different computers, so it isn't a problem with the Outlook install.


Ctrl+Right-Click on Outlook icon in taskbar, and checked "Connection Status" and "Test Email Autoconfiguration" and both came back all successful.


I tried creating new profiles which didn't help then deleted the account completely and recreated it via ECP on the Exchange server.  


Same problem.  Also, new email appears in the inbox, and I get the taskbar notifications when new mail arrives.  So it is actually connected to some extent, yet it keeps asking for a password and shows "NEED PASSWORD" in Outlook.  There are messages in the Outbox that won't go, so that part of the connection isn't working.


The Exchange server, DC and workstation all have correct time and are in sync.


Please advise, Thank you.



ASKER CERTIFIED SOLUTION
Ted Fines
Ops Mgr

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