Outlook won't properly connect to Exchange, while OWA works fine.
Having trouble with an account using Outlook 2013 connected to Our Exchange 2016 server.
I can logon to the account from a workstation, to an RDP server, and using OWA. All normal, no issues.
But I can't logon using Outlook (2013).
Outlook prompts for a password but won't accept the password. In the LR corner of Outlook it shows "NEED PASSWORD". The account did work previously, is years old.
I've tried logging on from Outlook from 3 different computers, so it isn't a problem with the Outlook install.
Ctrl+Right-Click on Outlook icon in taskbar, and checked "Connection Status" and "Test Email Autoconfiguration" and both came back all successful.
I tried creating new profiles which didn't help then deleted the account completely and recreated it via ECP on the Exchange server.
Same problem. Also, new email appears in the inbox, and I get the taskbar notifications when new mail arrives. So it is actually connected to some extent, yet it keeps asking for a password and shows "NEED PASSWORD" in Outlook. There are messages in the Outbox that won't go, so that part of the connection isn't working.
The Exchange server, DC and workstation all have correct time and are in sync.
Please advise, Thank you.
ASKER
But it seems to me this problem is more likely on the server side.
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
TRUSTED BY
See my below EE troubleshooting article. In the past when that happened it was due to the version of Office or Credential Manager, please take some time to go through the tips and hopefully it helps. You may want to also try Microsoft's diagnostic tool. Once with 365 we had users try swapping computers and it followed but once we changed the version\build install they were on it was fine. We have seen odd issues also with OS updates on EE and Outlook password's unsure if you're on the latest across those stations.