we running application on our network call WebGIS and what we found out only Sketching functionality are not working on DELL laptop 7400 (tested in IE,Edge,and Chrome) it does work if you Tap on the icons on the laptop Touch Screen but not when you click on the icons using mouse.
The same has been tested and is working in any other DELL and lenovo laptops (which do not have touch screen)
OS is Windows 10 Enterprise Version 1909
we have raised this issue with Dell support and they Advised that this is out of their scope and should be investigated by our IT Team.
I have disabled HID-compliant touch screen in device manager no luck.
I am not sure where do i start to trouble shoot the issue
Thank you in advance and suggestions to solve this issue