asked on 8/29/2021

LogMeIn slow connection to computer running Truekey

I am using LogMeIn to connect to my client’s computer. The client has Windows 7 Pro running on a Dell 980.
I am running Windows 7 pro on an HP z210
Someone installed Truekey on the Dell 980.
The client’s monitor is larger than mine and LogMeIn did a good job of screen management.

Before Truekey was installed, LogMeIn ran fast.
Now when I connect to the Dell 980, the screen is slow to respond and the screen seems to refresh slowly.
Also I have to pan the screen now. LogMeIn seems to have no way to manage the difference in screen size.

Q1.) What are the known problems between TrueKey and LogMeIn?

Q2.) What computer speed problems occur with Truekey?

Dell Windows OS * LogMeIn Windows 7 Remote Access

Last Comment

donpick

8/29/2021

David Johnson, CD

8/29/2021

from what I understand 'True Key' is simply a password manager like lastpass

ASKER CERTIFIED SOLUTION

Jazz Marie Kaur

8/29/2021

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donpick

8/29/2021

ASKER

Thank you all for your help. IF I have further problems I will post again.

Windows OS

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

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