troubleshooting Question

Why can't we login to Office 365 after a domain password change when Office.com lets us login with the new password?

Avatar of Marge West
Marge WestFlag for United States of America asked on
Microsoft OfficeMicrosoft 365OutlookActive Directory
15 Comments1 Solution22 ViewsLast Modified:

I have a user who changed his domain password this morning.  Now he cannot login to Outlook, Word, Excel etc.  He can login to the office portal using his new password and everything is correct there.  We have rebooted, un-installed and re-installed office (it placed links to office.com for word and excel) tried to activate multiple times, he can input his user name but it never comes up for the password, deleted all office items from credential manager, etc and we can't get it to work.  Any ideas?

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