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Marge West
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Why can't we login to Office 365 after a domain password change when Office.com lets us login with the new password?

I have a user who changed his domain password this morning.  Now he cannot login to Outlook, Word, Excel etc.  He can login to the office portal using his new password and everything is correct there.  We have rebooted, un-installed and re-installed office (it placed links to office.com for word and excel) tried to activate multiple times, he can input his user name but it never comes up for the password, deleted all office items from credential manager, etc and we can't get it to work.  Any ideas?

Microsoft OfficeMicrosoft 365OutlookActive Directory

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Jose Gabriel Ortega Castro

8/22/2022 - Mon