troubleshooting Question
Why can't we login to Office 365 after a domain password change when Office.com lets us login with the new password?
asked on I have a user who changed his domain password this morning. Now he cannot login to Outlook, Word, Excel etc. He can login to the office portal using his new password and everything is correct there. We have rebooted, un-installed and re-installed office (it placed links to office.com for word and excel) tried to activate multiple times, he can input his user name but it never comes up for the password, deleted all office items from credential manager, etc and we can't get it to work. Any ideas?
The Value of Experts Exchange in My Daily IT Life
Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>
Mike
Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 15 Comments.
View membership options“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck
Member since 2004
Our community of experts have been thoroughly vetted for their expertise and industry experience.
The Fellow title is reserved for select members who demonstrate sustained contributions, industry leadership, and outstanding performance. We will announce the experts being inducted into the Experts Exchange Fellowship during the annual Expert Awards, but unlike other awards, Fellow is a lifelong status. This title may not be given every year if there are no obvious candidates.
The Most Valuable Expert award recognizes technology experts who passionately share their knowledge with the community, demonstrate the core values of this platform, and go the extra mile in all aspects of their contributions. This award is based off of nominations by EE users and experts. Multiple MVEs may be awarded each year.