brian ramos
asked on
how to renew autocad education serial number
In 2018 I gave a teacher autocad 2018 and he called me today and said he got an email or something saying it will expire in a few days.
how do I renew this ?
how do I renew this ?
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ASKER
when I login I am not seeing anything saying Renew Now
Yes, it would be best to have them or help on their behalf contact their support https://knowledge.autodesk.com/contact-support then. Do you see Restart Access instead?
ASKER
all I see is get started to confirm my eligibility and I need to send them a letter from my school to show I am employed there.
Weird. I would contact the support team if it is stating that to verify if you already went through that process of eligibility before. Is it under their name or yours? The teacher ultimately may need the eligibility form submitted with their info for new verification processing and then be able to get their license\renewal figured out. I have not seen what the process is fully for a teacher\student\educational account or what it is like to possibly transfer ownership if you no longer need it. I am going to assume the teacher needs to resend a letter or some verification under their name and redo the process waiting for approval, but I would contact their support to find out if that is 100% true.
ASKER
in 2018 I was given a perpetual license. does that mean it should not expire on me ?
Not necessarily, you stated you transferred ownership or over to a new system. I would highly recommend contacting them and see what they say:
https://www.autodesk.com/licensing/overview
I see this message on a page, which leads to me the named user or account may need to be processed or a new eligibility form for the teacher under their name
https://www.autodesk.com/licensing/overview
I see this message on a page, which leads to me the named user or account may need to be processed or a new eligibility form for the teacher under their name
Looking for an Autodesk license? We’re retiring licenses based on serial numbers and assigning each subscription to a named user. These new plans provide a range of capabilities for organizations of every size."
If it was originally registered in his name, all should be well. In any case it would be advisable to keep out of that loop. AutoCAD goes to what some might call "extraordinary" lengths with license issues.