Link to home
Create AccountLog in
Exchange

Exchange

--

Questions

--

Followers

Top Experts

Avatar of Borland dBase III Plus
Borland dBase III Plus🇭🇰

Microsoft Outlook : Changes made to the item were lost because of a reconnect with the server

Hi,


We are using Exchange Servers 2016 with DAG and all users are using Outlook 2016 (Non cache mode). 


Some users reported to me:
Sometimes, when they reply to the email, the system will say "Changes made to the item were lost because of a reconnect with the server." Unable to send email. However, when they click the "Send" button again, the email can be sent.


User generated image


Anyone can help to solve this problem?


Best Regards,

Thomas

Zero AI Policy

We believe in human intelligence. Our moderation policy strictly prohibits the use of LLM content in our Q&A threads.

Avatar of strivolistrivoli🇮🇹

The first thing I'd consider is switching to cached mode. I use non cached mode only for troubleshooting. Is there any reason why they are set as non cached?
Avatar of Borland dBase III PlusBorland dBase III Plus🇭🇰

ASKER

Hi Strivoli,

All of our Outlook clients are using online mode except users are using laptop. This problem has never seen before.  Two users encounter this issue within today (morning : 1 time and afternoon : 1 time).

Best regarda,
Thomas
ASKER CERTIFIED SOLUTION
Avatar of strivolistrivoli🇮🇹

Link to home
membership
Log in or create a free account to see answer.
Signing up is free and takes 30 seconds. No credit card required.
Create Account
Avatar of Jazz Marie KaurJazz Marie Kaur🇺🇸

It could be temporary as strivoli stated....
Do you have the ability to pull or retrieve server-side logs?
Try running the Microsoft SaRa Diagnostic tool.
Are they all on the same version and build of W10....ensure everything is fully patched with updates
As a last resort, I would reach out to Microsoft support to file a case to help investigate also.
Reward 1Reward 2Reward 3Reward 4Reward 5Reward 6

EARN REWARDS FOR ASKING, ANSWERING, AND MORE.

Earn free swag for participating on the platform.

Avatar of Borland dBase III PlusBorland dBase III Plus🇭🇰

ASKER

Hi Strivoli,
Thanks for your suggestion. I will ignore this issue because the problem does not happen again. Hard to troubleshoot.

Hi Jazz,
Thanks. I will try to run Microsoft SaRa Diagnostic tool later.

Best Regards,
Thomas

Exchange

Exchange

--

Questions

--

Followers

Top Experts

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.