Power BI report data limited to date range in 2018 for a user

This user has read access to a Power BI report and the underlying dataset. The user can access the report but it does not show any recent data although all the filters are cleared except for date range slicer. The report uses a date range slicer to filter data for all visuals. I realized that when I click the eraser to clear selection for this date slicer, it defaults to 2/5/2018 - 7/17/2018 and data appears. If I manually select any date range after 7/17/2018, no data shows. It almost looks like this user only has access to data from 2018. The web page shows "Data updated 9/10/2021" (today). When I log into Power BI as the administrator and clear selection on date range slicer, it shows 9/1/2016 - 9/9/2021 (up to yesterday). How can I fix this and give the user access to recent data?