Avatar of Jason Johanknecht
Jason JohanknechtFlag for United States of America asked on

Problem printing a specific DOCX file, but not when printing a single page.

One specific Word docx file will not print.  Only this one document, which came from a user outside the network and was edited.  Can print any single page successfully, but not the entire 4 pages or a range.  Doesn't matter what printer it is sent to.  Office 2019 Home & Business.  Word will stop responding and the printer queue will show spooling for quite some time and then the printer will beep and the print job disappears without printing.  No error messages are displayed or events logged.  At the top of Word document this file will add (Last saved by user), but no other documents on this computer say the same thing.  If I save as, the problem follows.  File permissions were verified, and all other documents in the folder print fine.

Printers and ScannersMicrosoft WordNetworking

Avatar of undefined
Last Comment
John Korchok

8/22/2022 - Mon
Hello There

Recreate the Word file. Create a new Word document and paste the content of the original document.
ASKER CERTIFIED SOLUTION
John Korchok

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes