troubleshooting Question

Unable to Extend to 2nd External Monitor

Avatar of GST-GRIDTECH
GST-GRIDTECHFlag for United States of America asked on
Displays / MonitorsMicrosoftMicrosoft HardwareWindows 10* Surface
5 Comments1 Solution22 ViewsLast Modified:
Hi,
I’m having an issue I hope someone can assist with.

I had a user that was having issues on a Surface Laptop 3. So we decided to send a replacement SL3. the issue now is, I can not extend to a 2nd external monitor. I have the option, but it goes to keep changes but the monitor remains disconnected.
so we sent a replacement docking station and get the same issue.

crazy thing is, when the original, problematic SL3 is docked, it works with both docks
I’ve updated the dock firmware, specified the monitor driver from generic PNP, uninstalled and reinstalled both the devices for the monitor and display adapter.

I am at a complete loss and would greatly appreciate any thoughts.

thank you in advance
ASKER CERTIFIED SOLUTION
GST-GRIDTECH

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