I'm trying to figure out if this process is possible with Zendesk. I have a saas company and need a customer support ticketing system. I'd like to use Zendesk for these customer support tickets. The tickets can't be public; they'll need to be behind a login for security. The tough part is that I don't want my customer to have to create a new account to view the tickets. I'd like them to be able to log in using their existing account for my app. Specifically it's these steps:
1) Customer sends support email to a email@example.com address
2) Customer gets an instant response w/ a hyperlink to a support ticket.
3) When they click the link, they need to log in to see the ticket.
If this is possible, could someone point me to some documentation that shows me how to do this? Thank you in advance- Lex