We have a SharePoint site which is shared with a number of users who are external to our tenancy.
When we create a link on a page for them to open a file that has the &web=1 parameter, they only receive a page with 5 dots scrolling across the top of the screen.
If i remove that parameter, then they have no problem accessing the content.
This is mainly for PDF documents, but we have also see it with mp4 files.
If the link is an office file like Excel, Word or PowerPoint, then it does open in the browser.
I feel that it because the "&web=1" parameter is trying to tell the file to be opened in the browser application (which doesnt exist) Has anyone else heard of this. and is there a solution? by default getting a link to the file includes this parameter,