Avatar of carbonbase
carbonbaseFlag for United Kingdom of Great Britain and Northern Ireland asked on

Error adding imap account to Outlook

Hi one of my users is trying to add a connection to a remote (external) mailbox to Outlook using IMAP.  They are getting the following error:


Log onto incoming mail server (IMAP):  The connection to the server failed

Send test email message:  Outlook cannot connect to your outgoing (SMTP) email server.  If you continue to receive this message your server administrator or internet service provider.


I'm not sure whether there is anything we need to do on our side to get this working.  The users mailbox is in Office 365 and IMAP is enabled for the users mailbox.

OutlookMicrosoft OfficeMicrosoft 365

Avatar of undefined
Last Comment
carbonbase

8/22/2022 - Mon
Kimputer

Look at the graph, first line, SMTP settings:

https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353

Make sure all the info in your account settings are the same.
ASKER
carbonbase

Thanks for the link.  I've had a look and can't see anything obvious which would be causing the problem.  We have been following the instruction on how to configure the Outlook client here:  https://docs.opalstack.com/user-guide/email/#sender-address-requirements


ASKER CERTIFIED SOLUTION
carbonbase

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck