We have several hundred PCs, Laptops in our fleet. We often get users that put in a ticket complaining of slow devices..
"takes 10 minutes to boot up"
"everything just spins for 20 minutes at 5:00PM everyday"
"this computer is so slow"
I am trying to create a checklist to provide my support tech detailing everything that needs to be done REMOTELY to assist these folks and get there PCs moving a little better... (i.e. delete unused printers, perform Windows updates, etc..) We have complete remote admin access to all devices.
Any help with a detailed list to 'REFURB' these PCs and get them running smoother would be MUCH APPRECIATED. Software/tool recommendations as well. Again, none of these devices are on hand - so can't perform any physical remediation.
I saw your question, and thought of these EE Articles, written by Andrew Leinart
Several Do it Yourself Ways of speeding up a Slow Windows Computer
How to Keep Windows 10 in Tip-Top Shape
both these articles should provide you with enough info using free tools to do what you need.
When I run into something like this, I perform the steps below and 90% of the time this fixes most issues.
- Disable services you don't need
- Disable start up items you don't need
- Windows update
- Malware removal tool
Next, back to your task manager. Click the Startup tab. Disable anything that does not need to be running when the computer starts. As example, you probably want to keep OneDrive but you don't need spotify on start up.
Lastly, check for updates by typing update in the windows search box.
Now restart the computer.
The last step is to use the malware removal. Although it is part of windows defender, run the malware removal program https://www.microsoft.com/en-us/download/details.aspx?id=9905 don't bother with the quick scan, use the full scan. The full scan will take anywhere from 2 to 6 hours depending on the size of your data.
They compare it to a car service but we said we don’t change our engine every six months and they said but you do change the oil !!!
We do the same now since that meeting in 2019 and we found that reformat/redeploy really works! Redeploy the latest build. They do provide free tools to do this
Biggest issue is updates and fragmentation!
Outside the slow down because of spinning hard drives, users often interrupt the update on the startup side, will compound the issue.
Once the updates are allowed to install, issue might be mitigated to a point.
the above deals with bootup, shutdowns.
Users often report comparative slowdowns.
I'd ask if they purchased a new computer after which the work one is slow.