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SooHow ChengFlag for Singapore asked on

Why can not login and connect to this Sophos SSLVPN?

This is using Sophos UTM 9 firewall. However, recently found that the user can't logon as this user was repeatedly looping to the QR code and then back to the initial user login page. 

This is how the whole thing look like,

  a. user browse to the sophos utm9 login page - https://119.xxx.xxx.xx:4443;

       type in the registered username and password

  b. user will be directed to the QR code for otp, user has to use sophos authenticator to scan and then 6-digit code is shown

 c. After click "proceed with login", straightaway user is being automatically re-direct back to the initial login page


On the same time, see there are 10+ online users. What's went wrong?


Thanks

SophosVPNSecurity

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Last Comment
SooHow Cheng

8/22/2022 - Mon
David Johnson, CD

can the user login from a different machine / browser?
ASKER
SooHow Cheng

no
Dirk Kotte

Hi,
same understanding-problem with some users .. sometimes:
After the user is being automatically re-direct back to the initial login page, the user has to use username and Password+Token to login.
Some users don't append the token at this step...

Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER
SooHow Cheng

Hi Drik Kotte,

Don't really understand. What can be done here to troubleshoot and solve the problem?
ASKER CERTIFIED SOLUTION
Dirk Kotte

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ASKER
SooHow Cheng

Thanks for Dirk Kotte, the problem gone and now everything back to normal.