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Urie GuerrierFlag for United States of America

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Unable to connect to SCCM to ServiceNow via Plugin


Asking any ServiceNow Experts with knowledge of ServiceNow plugins. I'm trying to enable the Microsoft SCCM 2016 integration into ServiceNow for asset management within ServiceNow. 

We have setup the MID server per installation instructions and ServiceNow shows that we connectivity and we are all green. We filled in all the SCCM setup integration fields and confirmed that database connections credentials are valid.

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We are getting an error message that the "MID server did not respond within 300 seconds" Screenshot attached. 

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Has anyone run into this error message with ServiceNow?

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Jazz Marie Kaur
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Haven't seen anything like that with SCCM. Did you check your firewall?  Or double-check the port details?
Typically you'll find similar reports in ServiceNow's community center, this was the closest case I came across mentioning to examine the port further 1433:Otherwise, it may be worth raising a case to ServiceNow directly if it's not the port
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Urie Guerrier
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