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My iCloud calendar freezes and doesn't open

Hello everyone,

I use www.icloud.com to access my apple calendar and my contacts and my photos.

in the past few weeks, when i click "Calendar" it freezes and it doesn't open up.

to fix the problem in Google chrome is have to clear the browsing data and then the calendar opens up again. I need to do this every day ;(.

i tried to completely reset Google chrome but improvement, only the calendar freezes. photos and contacts opens up beautifully.

i tried to access my apple calendar using a different browser Edge, still the same problem.

when the calendar freezes i receive the following error, I have attached the pictures.

this is weird in my opinion, because once i hit i cloud i don' t understand why contacts and photos open up beautifully and only the calendar freezes..

i am using a windows desktop, with 8GB of memory and windows 10

anyone has any clue on how to fix this please?

Thank you,

Gerwin Jansen

Did you try the same from an incognito window in Chrome? Or from a non-Chromium based browser like FireFox?

When you check our iPhone Calendar (you have an iPhone right?) - do you see anything strange? Like a lot of (repeating) appointments on one day or anything else?

I've tried the same in FireFox and I don't see the issue that you're describing.

Italiabella

ASKER

thank you Gerwin, I am helping a friend, he has an iPhone and a iPad and he has no problem opening che calenoform yhese two devices. i was going to try the incognito windows during the troubleshooting but I forgot. let me try that and let me try also Mozilla. i will let you know. thank you

Italiabella

ASKER

Thank you Gerwin. i am helping a friend. he can access the calendar successfully from his phone and iPad. let me try the incognito and Firefox. I willl keep you posted. thank you.

Italiabella

ASKER

ok, gerwin the incognito windows doesn't do any better calendar still freeze. but when he uses Mozilla it doesn't now freeze!!! how strange is this ? what does it means to you ? google Ans edge freeze Mozilla works .

Gerwin Jansen

Mozilla uses a different engine for the browser, as you had tried Chrome and Edge (both Chromium based) I suggested to try some completely different browser as I'm not using Chrome or Edge.

The issue may be related to the desktop computer, you could try on a different computer (with Chrome).

Italiabella

ASKER

yes this is what I think computer related. let's see if any other has a possible solution because it was working fine till a couple of months ago

Gerwin Jansen

Ok, I see. I that case I can give only some general advice to check for Windows Updates, remove and install/update Chrome, run a virus scanner etc.

ASKER CERTIFIED SOLUTION

Jazz Marie Kaur

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Italiabella

ASKER

so sorry about this delay in answering

Italiabella

ASKER

thank you both of you and in sorry for the delay. i Recommanded to use Mozilla to open that broken link and it works.

Gerwin Jansen

No problem at all, good you her it's working for you now.

Italiabella

ASKER

for now he is happy with this way around. Thank you again to both of you for all your input i learned a lot,