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Method to determine if Microsoft Surface has been refurbished

I'm in the market to purchase a used Microsoft Surface off of Craigslist.


What methods can I use to determine if the Surface has been refurbished? Are there any websites I can visit that will tell me this info if I supply the serial number?

Microsoft* SurfaceLaptops NotebooksHardwareMiscellaneous

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serialband

8/22/2022 - Mon
Dr. Klahn

If it isn't in the original box, unscratched and without fingerprints, with the original protective plastic film covering the screen, then it's used or refurb.  All refurb computers no matter how carefully cleaned and polished have some signs of previous use.

As a side note, I personally would not buy such an item on craigslist.
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William Fulks

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IT Guy

What website or phone number can I use to contact Microsoft to verify the status of a Microsoft Surface?
rindi

"Refurbished" generally means nothing else than that it has been used, rather than being new & never used.

Usually it only makes sense to use the word "Refurbished" when a retail shop that sells new products, for once sells something that has been used. Sometimes these are the products that were on display in the shop & got touched by customers, or things that were returned by the customer for one reason or other (wrong product bought that didn't meet requirements, warranty replacement & then it got repaired, etc.). The retail shop then sells this used product, usually the device is cleaned & if necessary repaired, & reset to defaults. These shops might record that data somewhere, or at least, if they sent it to some external contractor to do the work, he would. But I doubt normal customers would be given that info.

So I don't really understand why "refurbished" would be relevant if you buy a 2nd Hand product from a 2nd hand seller anyway. What he has done to make the product fit for a new customer is basically his business & you'd just have to either believe him or not when he tells you.



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fblack61
hdhondt

@rindi
"refurbished" should mean that the item has been cleaned and otherwise prepared to be like new. That goes for both hardware and software. For a PC that would mean a clean install of Windows, from CD or from a "recovery partition". As far as I know, in the case of the Surface, there is nor recovery partition, but you can download a recovery image.

Of course, if you do buy such a PC, the first thing I would recommend is a clean Windows install, as above, to ensure the seller has not left any nasties.

I would also expect a refurbished item to come with some warranty, so you can return it or get it fixed  if there is something wrong with it.
andyalder

By the sound of it you want to know whether it is manufacturer refurbished rather than vendor refurbished. AFAIK MS do not refurbish Surface computers, they'd rather it was thrown away and you bought a new one. It's not like big servers where the manufacturer does refurbish old ones and then sells them direct or via resellers.
rindi

But that's what I really meant. If someone says he has refurbished a PC, it is his word you have to believe, & it also isn't really defined what he did to refurbish it. But generally there is no way you can verify what he did to the PC to refurbish it. It won't be listed as such anywhere, so you won't be able to search anywhere for proof. "Refurbished" isn't a protected word or guarantee. Besides that, unless you can actually go to the seller & look at the PC before you buy, or pay in bar when it changes hands, a warranty often may be meaningless, as there are many malicious sellers who may promise something, & then disappear once they have gotten your cash. That's one of the big problems with internet only sales.
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