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Jiberish printing on HP LJ 400

Hi,

I wa hoping someone could point me in the right direction or at least help me zero in on the possible cause.

but I have a user that, sometimes, while printing either PDF or PowerPoint slide, ever other page comes out printing jiberish and I am at a complete loss for why or how...

I could of course try to print to another printer, but the issue is this locally connected Via USB HP printer

thank you in advance for any insight
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ASKER

thank you.
sometimes it helps to have what’s needed, clearly laid out.

thank you