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Janice Cook
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How to fix white screen of death in Windows 10 desktop

My windows 10 computer was OK when I left it, but I came back to nothing but a white screen. I disconnected any USB devices, and hard booted, but still nothing but white screen. I did the hard boot about 3 times.

It's strange because regular boot up takes a little bit of time, but this white screen seems to appear almost as soon as I press the button to power on.
Is there anything I can do to remedy this?

I have some files on the computer that I would like to access...if all else fails, will I be able to remove the hard drive and use something that will allow me read its contents? 

Thanks in advance.

Windows OSWindows 10Desktops

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nobus

8/22/2022 - Mon
Jose Gabriel Ortega Castro

Hello Shena11,

It seems to be a hardware related issue (can be an issue with the screen module or any cables that goes into it) this doesn't mean that the computer is dead, basically, it means that there's some issue but you can't be really sure until you take the laptop into tech support.

Related to the files, if it's what I supposed (something with the screen) if you don't hear any scratch or sound that is stuck while you start it up you can take out the hard drive and set it into another computer or an HDD case that you can access from another computer and take your files.

I'll also give you the main recommendation, use the cloud to save your files. (one drive, dropbox, box, drive, anything).
nobus

sheana try this :
disconnect the AC adapter from the laptop and remove the battery also
now hold the power button pressed for 25 sec
then reconnect battery + AC adapter and boot
rindi

Is it a laptop or desktop PC?

But generally I agree with what has already been said, it looks like you have a hardware problem with your display. When you start the PC do you see anything other on the display besides the white?
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Janice Cook

ASKER
It is a desktop and no, I don’t see a thing except a white screen…none of the usual screen sequence when booting. I’ll try draining the capacitors in the morning as suggested. Hopefully that will remedy it and give me enough time to backup my files.
ASKER CERTIFIED SOLUTION
rindi

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nobus

did you try disconnecting the AC and holding the power button?
you can also measure the output voltages of the PS on the 24-pin connector : 12, 5 and 3.3 V
Janice Cook

ASKER
Hi nobus,

I will when there is sufficient daylight, I can't see well with just artificial lighting at the connections in the back of the computer(desktop).
Keeping my fingers crossed that this works, at least long enough to get my files.
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Janice Cook

ASKER
Hi, I drained the capacitors per Nobus, but with everything disconnected on the computer the screen was fixed white. I powered off the display and turned back on...still all white.

I switched to a different monitor, and it works
nobus

good to hear you found the problem