troubleshooting Question

Why does my HP Envy Pro 6400 go offline?

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DoctorK12008Flag for United States of America asked on
Wireless Networking* ASUS* hp printer
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My HP Envy Pro 6400 goes offline frequently.   In order to use it, I have to rest it to factory settings, then reconnect it wirelessly.   Is there some setting that prevents it going offline?   I am using Windows 10 Pro 64-bit and an Asus wireless router.   My other HP printer, Laserjet Pro M118dw does not have this problem.

Andrew Porter
Chief Information Security Officer

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