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Williams225
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Tableau app is down please help

Hello Experts, I need your help.

I manage a Tableau app (Version 2019.4.19, postegresql ) hosted on a Windows 2012 r2 server.

The app stopped working, When I restart the services I can see a message saying the app is degraded.
 I am not sure what to do please help.


C:\Windows\system32>tsm restart Stopping service... Job id is '1,185',
timeout is 60 minutes. Service stopped successfully.
Starting service...
Unable to determine if all components of the service started properly.
This job failed due to an error. node1: localhost Status:
DEGRADED
'Tableau Server Gateway 0' is running.
'Tableau Server Application Server 0' is running.
'Tableau Server Interactive Microservice Container 0' is running.
 'Relationship Query Microservice 0' is running.
'Content Model Microservice 0' is running.
'Tableau Server VizQL Server 0' is in an error state.
'Tableau Server VizQL Server 1' is in an error state.
'Tableau Server Cache Server 0' is running.
'Tableau Server Cache Server 1' is running.
'Tableau Server Coordination Service 0' is running.
'Tableau Server Cluster Controller 0' is running.
'Tableau Server Search And Browse 0' is running.
 'Tableau Server Backgrounder 0' is in an error state.
 'Tableau Server Backgrounder 1' is in an error state.
'Tableau Server Non-Interactive Microservice Container 0' is running.
'Relationship Ingestor Microservice 0' is running.
'External Content Provider Microservice 0' is running.
'Content Provider Microservice 0' is running.
'Flow Provider Microservice 0' is running.
'Tableau Server Data Server 0' status is unavailable.
'Tableau Server Data Server 1' status is unavailable.
'Tableau Server Data Engine 0' is running.
'Tableau Server File Store 0' is running.
'Tableau Server Repository 0' is running (Active Repository).
'Tableau Server Elastic Server 0' is running.
'Tableau Server Ask Data 0' is running.
'Tableau Server Administration Agent 0' is running.
'Tableau Server Administration Controller 0' is running.
'Tableau Server Service Manager 0' is running.
'Tableau Server License Manager 0' is running.
'Tableau Server Client File Service 0' is running. 'Tableau Server Database Maintenance 0' is stopped.
'Tableau Server Backup/Restore 0' is stopped. 'Tableau Server Site Import/Export 0' is stopped.
'Tableau Server SAML Service 0' is stopped. 'Tableau Server Webhooks 0' is running.
'Tableau Server API Gateway 0' is running. 'Tableau Server Messaging Service 0' is running.
See 'E:\Tableau\Tableau Server\data\tabsvc\logs\tabadmincontroller\tabadmincontroller_*.log' on Tableau Server nodes running the Administration Controller process for server log information.


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PostgreSQLWindows Server 2012* tableau software* Tableau Desktop* Tableau Prep

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Williams225

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
David Favor

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serialband

A couple of things to try why you're waiting for Tableau to respond.

dism /online /cleanup-image /checkhealth
If that reports errors you can restorehealth
dism /online /cleanup-image /restorehealth

Then run
sfc /scannow
Williams225

ASKER
The Tableau community found the solution. My license was expired so some of the services stopped working
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